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Managing Challenging Conversations with Patients

Module Overview

IBD nurses frequently face difficult conversations with patients. Through a mixture of presentations, interactive workshops, and case studies, you will gain a greater understanding of how challenging situations can be managed and develop effective communication skills to improve difficult conversations.

Key Learning Objectives

  • Identify common causes of a challenging conversation and develop techniques to understand and manage conflict
  • Explore a 6-step framework for managing a challenging conversation
  • Improve assertiveness and explore different perspectives

Module Format

Friday evening

Welcome and overview. Evening session with an expert speaker and group discussion.

Saturday

Presentations, interactive educational workshops and group exercises.

Sunday

Consolidation of learning and applying new skills in practice.

Looking for further details about what you'll learn in this weekend's module?

Download the Introduction to Managing Challenging Conversations with Patients leaflet for a comprehensive breakdown of what you’ll cover in these interactive sessions.

Register your interest to find out when new dates are released

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Interactive educational modules for gastrointestinal healthcare professionals

Organised and funded by Tillotts Pharma UK & Ireland, intended for UK & Ireland healthcare professionals. Some of this educational content may contain reference to Tillotts products.

PU-03518 | September 2026